By the way...

Even though it's my job, I'm sick of helping people. I've had to resist the urge to just hang up on callers today.

It's just one of those days.

One of those days where I feel like doing something drastic. Like quitting my job and immediately leaving town. Or drop-kicking the next person that annoys me. Of course I don't have the money to immediately go anywhere, and I also don't have the money for bail if I drop-kick someone, despite the hilarity value in that act. And what money I do have would obviously disappear if I quit my job.

Life really seems to tangle you up as you get further into it.

Here's the laundry list of work related discontent. It's time for a bitch session.

It's just been one of those days.

1) I've "recently" suggested two projects to my supervisor. I use the word
"recently" very loosely as we're talking about sometime last year, closer to the summer, in fact. One was for some training to help us get better in solving problems for a specific software. I went ahead and asked the guy in the building who could teach us this stuff and he said he'd be fine with a little sit down Q & A. I wrote up a list of topics/questions. This is something that will help us do our job better, and costs the company nothing, and while the interest there from my supervisor and manager, it still hasn't happened. Months later, it still hasn't happened.

The second project is more personal, and admittedly a bit more selfish. That is trying to get our pay grade raised here at the Help Desk, because I think we're underpaid as a group. My supervisor agrees. We created a team to re-write our job description to be more accurate. We started this maybe at the end of the summer? We finished the description by the end of the year. And guess what. Nothing has happenned there either.

2)(I'll keep this one in lay man's terms.) Our new flagship product has a very bad history of breaking. This is the future of the compnay. Get all our memebers onto this new system. In fact it's a corporate goal, as we're discontinuing support for our old system at the end of the year. The new system tends to break a lot. Although this is excessive even for us, it has gone down 5 times since Friday. Each time it goes down, we get a lot of calls and emails. And this is the product that we're supposed to be proactively calling companies to push them on to?

3) There was an understanding when I moved into this position about 5 years ago that there would be opportunities for learning and advancement. Career pathing, so I'm not answering phones and troubleshooting customers when I'm 50. That really hasn't materialized.

5) I pretty actively dislike two of the people I work with. Seems like a small number, but when there's only five employees in the room, we're talking about 40% of the staff. They seem to do things on their own, with no concern for the rest of the room. And it doesn't help that they also seem to get preferential treatment (in my opnion.)

All this stuff may be small individually but it adds up heavily when put together.

Ahh, bitching. Actually, I'm also using this as a way to put together my thoughts on the matter, because I might have to have a sit down with my supervisor, before this eats me up anymore. I used to be good about being able to just show up, do stuff for 8 hours, and then go home and let it slide right off my back. But it seems that's getting harder and harder.